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Privacy Policy

1. This Privacy Policy (the “Policy”) relates to Al Aswad’s website located at www.alaswad.shop, (the “Website”) and all associated redirection addresses.
2. Al Aswad is committed to protecting users’ privacy and the Policy sets out what information we collect, how we collect it and what we do with it.
3. Users may access and use aspects of the Website without the need to provide personal information; however, some features may not be available without personal information being provided, for example ordering products online, entering competitions or registering for promotional offers. Al Aswad and its authorised partners may also collect anonymous information about users’ use of the Website from cookies and/or pixel tags. This collected information is used for statistical analysis within Al Aswad’s business. However Al Aswad’s use of cookies and/or pixel tags is in accordance with the Law. Al Aswad may also collect internet protocol addresses to assist to diagnose and rectify problems with Al Aswad’s servers, but these addresses will not be linked to a person’s name or identity.
4. Users’ information refers to the details such as name, address, contact details, credit/debit card details, preferences, specific needs, interests supplied to Al Aswad.
Users’ information is collected in such circumstances but not limited to when a user:
a. requests information from Al Aswad;
b. applies for a job with Al Aswad;
c. contacts Al Aswad with regards to any specific enquiry;
d. registers with Al Aswad;
e. enter a competition; or
f. purchases a product online from Al Aswad.
5. Al Aswad may use such information for reasonable administrative purposes to enable the fulfilment of requests made and in accordance with any terms and conditions applicable. Al Aswad will not sell, distribute or lease personal information to third parties without a user’s permission or a requirement by law to do so.
6. Al Aswad may use information to provide updates on Al Aswad’s products and services. Al Aswad may share information with carefully selected partners to provide related products and services but whenever asked for information users will be given the option to opt out and when you are subsequently contacted will be informed how to opt out in the future.
7. All credit/debit cards details and personally identifiable information will NOT be stored, sold, shared, rented or leased to any third parties.
8. User information will be held in either Al Aswad’s (or a third party with whom we have a contractual relationship) secure databases at a secure addresses to prevent unauthorised access. The systems used are configured with data encryption or scrambling technologies and industry standard firewalls.
9. Any user providing information on and for and on behalf of third parties are responsible for ensuring they have permission to do so and must obtain that party’s consent and make them aware of this Privacy Policy.
10. A cookie is a small file which asks permission to be placed on a computer's hard drive. Once the file is added it helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to users as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about user preferences. Al Aswad uses traffic log cookies to identify which pages are being used. This helps Al Aswad analyse data about web page traffic and improve the Website in order to tailor it to customer needs. Overall, cookies help Al Aswad provide users with a better website, by enabling Al Aswad to monitor which pages users find or do not find useful. A cookie in no way gives Al Aswad access to the user’s computer or any information about the user, other than the data the user chooses to share with Al Aswad. The user can choose to accept or decline cookies. Most web browsers automatically accept cookies, but the users can usually modify their browser setting to decline cookies if they so prefer. The same can be done for the Website. However, this may prevent the user from taking full advantage of the Website.
11. The Website confirms that it does not sell any goods and/or services prohibited under the UAE laws.
12. The Website specifically mentions that merchant requires CVV2/CVC2 verification.
13. Al Aswad regularly reviews its policies and amendments may be made and users’ continued use of the Website confirms their consent to the Website to use their information.
14. The Website Policies and Terms & Conditions may be changed or updated occasionally to meet the requirements and standards. Therefore the Customers’ are encouraged to frequently visit these sections in order to be updated about the changes on the website. Modifications will be effective on the day they are posted.

Method of payments/card types accepted and currency :

We accept payments online using Visa and MasterCard credit/debit cards in AED ( or any other agreed currency ) . The Logos of accepted cards are mentioned on the homepage and payment checkout page.
Option go Cash on Delivery is also available for orders within the borders of UAE only.